Q: Do I need a separate account for this site?
A: Yes, you will need to create a new account as the customer accounts on HANON and the Launches site are not linked.
Q: How long does it take for money to return to my account?
A: If you have been unsuccessful in a raffle with us, then the payment authorisation has been voided. This is voided immediately when the unsuccessful email is sent to you. It can sometimes take PayPal/Your bank 5 working days to make the funds available in your bank account again.
Q: Can I cancel my entry?
A: You will have 1 hour from the time of your entry to cancel, unfortunately after this time you will be unable to cancel.
Q: Why can’t I select next day or Saturday delivery for my raffle product?
A: Unfortunately, we cannot guarantee next day deliveries as the draw is randomly selected and you may be drawn past our 2pm cut off point.
Q: Can I enter the raffle more than once using the same account?
A: You may enter the raffle has many times as you like from the same account, however, please be aware that the funds will be pending on your account.
Q: When will I know if I have been successful or not?
A: We aim to notify you within 3 hours of the draw end whether you are successful or not but there may be some delays when there is a large volume of entries.
Q: What payment methods can I use?
A: We accept all major credit & debit cards.
- Please Note: We are currently not accepting PayPal as a payment method, however, this is subject to change.
Q: Can I return my raffle item?
A: Items must be returned to the returns address provided within 14 days of receiving your order. Returns policy applies to both the raffle site and our HANON site.
Q: Why can’t I enter the raffle?
A: The raffle may have ended and this is why you are unable to enter, please contact customer services to confirm this if you are unsure.
Q: When will the raffle be drawn?
A: Each raffle has a countdown timer so you can monitor the closing time of the raffle, all applicants are notified within 3 hour of the draw end.
Q: Why have you ended the raffle early?
A: We may end the raffle early due to a large volume of entries, the raffle end time is subject to change at any time at HANON’s discretion.
Q: Can I amend my size or address details?
A: Unfortunately we are unable to amend any details after your raffle entry is submitted.
Q: Why has money been removed from my account?
A: Funds are automatically removed from your account if you are successful.
Q: I have been unsuccessful but the funds still remain pending why is this?
A: The funds can remain pending in your account for up to 7 days, although it may appear the funds have been removed we have not taken money from you.
Please note that Apple is not a sponsor or involved with HANON Launches in any manner.
Please call or email our customer services if you still have any queries - firstname.lastname@example.org or +44 (0) 1224 593245.